---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---



OVERALL PURPOSE:


This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.


RESPONSIBILITIES:


• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.


JOB QUALIFICATIONS 


• KYC Team Lead

• Must have 3-5 years of KYC-relevant experience

• 1 year of supervisory experience

• This position is based at the BGC Taguig office and the ideal candidate should be able to work full-on-site



PRE-SCREENING QUESTIONS:


1. Highest educational attainment:

2. Years of KYC-relevant experience

3. Years of supervisory experience

4. Last drawn salary

5. Expected salary

6. Amenability to work full onsite in BGC Taguig with a night shift work schedule