WORK SETUP: Onsite/ Hybrid in Taguig or Cubao, Quezon City

WORK SHIFT: Night shift, Weekends Off

Salary budget: Confidential (Will be discussed during the job offer)

Headcount: 1


OVERALL PURPOSE: This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.


SKILLS AND QUALIFICATIONS:


• KYC Team Lead

• 3 to 5 years of KYC-relevant experience

• 3 years of supervisory experience


RESPONSIBILITIES:


• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments. 

• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off. 

• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback. 

• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers. 

• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners. 

• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail. 

• Manage attrition risk through engagement, recognition, and early identification of disengagement signals. 

• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions. 

• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary. 

• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.


Additional Information:

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

PRE-SCREENING QUESTIONS:


• How many years of KYC Team Lead experience do you have?

• Years of supervisory experience

• Years of KYC experience:

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to working on an onsite/hybrid setup with a night shift schedule in Taguig or Cubao?

• When are you available to start once hired?