# Job Description: Collection Associate – B2B Accounts Receivable

**Location:** Aura, Taguig, Philippines\

**Work Setup:** 100% Onsite\

**Shift:** Night Shift (US Business Hours)\

**Experience:** 2–5 Years\

**Salary Package:** ₱30,000–₱35,000 per month\

**Headcount:** 1\

**Target Start Date:** Immediate – candidates who can start this week are preferred\

**Industry:** B2B / SaaS / Technology / Shared Services

## Job Summary

We are seeking a detail-oriented and results-driven **Collection Associate – B2B Accounts Receivable** to manage customer accounts, drive timely collections, and support healthy cash flow. The successful candidate will have hands-on experience in US B2B collections, accounts receivable (AR), account reconciliation, and dispute resolution.

The role involves managing assigned customer portfolios, following up on overdue invoices, coordinating with internal teams to resolve payment issues, and maintaining accurate collection records. Candidates must have excellent English communication and negotiation skills and be willing to work onsite in Taguig on a US-aligned night shift.

## Key Responsibilities

- Manage assigned B2B customer portfolios and accounts receivable aging buckets to achieve collection targets.

- Conduct collection follow-ups through phone calls and emails to secure timely payments and meet agreed payment commitments.

- Monitor overdue invoices, maintain accurate aging reports, and manage promise-to-pay commitments.

- Investigate and resolve payment delays by coordinating with Billing, Sales, Cash Application, and other relevant teams.

- Perform account reconciliations and investigate discrepancies between invoices, payments, and customer account balances.

- Handle customer disputes, billing inquiries, short payments, and invoice-related concerns through timely resolution.

- Support Accounts Payable (AP) portal activities, invoice submissions, vendor setup requirements, and purchase order (PO)-related issues.

- Maintain accurate collection notes, customer correspondence, payment updates, and account status records.

- Escalate high-risk accounts, unresolved disputes, and critical collection issues in accordance with established governance procedures.

- Work closely with internal and external stakeholders to improve collection effectiveness and maintain positive customer relationships.

- Meet productivity, quality, and Service Level Agreement (SLA) requirements.

- Ensure compliance with established collection processes and documentation standards.

## Required Qualifications

- Bachelor's degree in Commerce, Finance, Accounting, or a related field.

- 2–5 years of relevant experience in B2B Collections, Accounts Receivable, or Order-to-Cash (O2C) operations.

- Hands-on experience in **US B2B Collections is mandatory**.

- Prior experience in a BPO, shared services, SaaS, technology, or multinational business environment is preferred.

## Required Skills

- Strong knowledge of B2B collections and accounts receivable processes.

- Experience with AR aging, dunning processes, and promise-to-pay management.

- Hands-on experience in account reconciliation and dispute resolution.

- Familiarity with ERP systems such as NetSuite, SAP, Oracle, or similar platforms.

- Exposure to AR tools, AP portals, invoice processing, and purchase order workflows.

- Excellent verbal and written English communication skills, with **CEFR C1 proficiency or equivalent**.

- Strong negotiation, analytical, and problem-solving skills.

- High attention to detail and proficiency in Microsoft Office applications.

- Effective customer service and stakeholder management skills.

- Ability to manage multiple accounts, prioritize collection activities, and meet deadlines.

## Work Requirements

- Must be willing to work **100% onsite at Aura, Taguig**.

- Must be available for a night shift aligned with US business hours.

- Immediate joiners or candidates who can start within the current week are strongly preferred.

## Pre-Screening Questions

1. How many years of experience do you have in B2B Collections?

2. How many years of experience do you have in Accounts Receivable (AR)?

3. Do you have hands-on experience handling US B2B Collections?

4. Which ERP systems have you used (e.g., NetSuite, SAP, Oracle)?

5. Have you completed a bachelor's degree? If yes, in which field?

6. What was your last drawn salary?

7. What is your expected salary?

8. Are you willing to work onsite at Aura, Taguig, on a night shift schedule?

9. What is your current notice period, and can you start this week?

## Important Eligibility Note

**Former Teleperformance (TP) employees are not eligible for rehire**, whether directly or through a third-party company.

## Ideal Candidate Profile

The ideal candidate is an experienced US B2B Collections professional with strong AR knowledge, excellent English communication, effective dispute management skills, and the ability to deliver collection results while maintaining positive customer relationships.

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