Job title: Trainer
Account: Technology
Work set up: 100% Onsite at Quezon City
Work shift: Shifting schedules
Start date: ASAP

Qualifications:
* Bachelor’s Degree
* 2+ years exp as Trainer Preferred with Social Media exp, but open to any line of business
* Not a job hopper

Key Responsibilities:

* Structure onboarding training requirements, including Pre-Process, Process, and Customer Visits.
* Ensure all new employees complete the defined new hire learning path for their respective roles.
* Participate in and lead Knowledge Acquisition and Knowledge
* Transfer activities for transitioning accounts, collaborating with clients and stakeholders to document and transfer process knowledge to the operations team.
* Support new hires during OJT Training and go-live.
* Manage and provide refresher and remedial training for existing employees.
* Maintain trainee data and information in the central repository to ensure audit readiness.
* Generate training reports regularly.
* Provide feedback and coaching to analysts.
* Analyze training needs for employees and serve as the single point of contact for any training requirements.
* Own account-level training metrics.
* Adhere to training guidelines defined by the Business Unit training function.
* Collaborate with operations to bridge gaps during training.
* Proactively provide training interventions and guidance to leadership, focusing on metrics and business impact.

Skills Required:

* Proficiency in MS Office (Word, Excel, PowerPoint)
* Familiarity with local communication nuances and potential language errors
* Excellent spoken and written communication skills, including a strong understanding of functional grammar and MTI (Mother Tongue Influence)
* Strong training and rapport-building skills
* Exceptional organizational skills and a methodical approach to tasks
* Ability to provide constructive feedback and coaching
* Strong analytical, reading, learning, and research skills
* Demonstrated customer service skills
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Recruitment Process:
Initial Interview: HRI (Human Resource Interview)
Demo/Final Interview: Operations

Answer the following screening question as you apply for this job

Pre-screening Notes:
* How many years of relevant experience you have as Trainer?
* What line of business you handle? example, Social Media
* How much is your last drawn salary?
* How much is your salary expectation?
* Are you amenable to work onsite in QC with a Shifting schedules?
* When are you available to start once hired?