Job Title: Senior GCP Cloud Architect – SAP (AMS Engagement)
Shift: 9am - 6pm (Day shift)

Work Set-up: Hybrid 3x on-site in Zuellig office, Paranaque
Experience range: 10-15 years

Start date: ASAP

Interview Process: Virtual

Headcount: 1

Key Responsibilities:


AMS Governance and Operations

 Take ownership of architecture governance for SAP systems managed under AMS.

 Ensure all Service Level Agreements (SLA), Service Level Objectives (SLO), and Key Performance Indicators (KPI) are consistently met.

 Provide guidance for Level 3 (L3) and Level 4 (L4) support for critical SAP incidents.

 Lead root cause analysis (RCA) and implement permanent solutions to recurring issues.

 Define, refine, and improve runbooks, Standard Operating Procedures (SOPs), and operational standards to ensure high-quality service delivery.


SAP Landscape Management

 Oversee operational management for SAP S/4HANA / ECC, SAP BW/4HANA, and SAP BTP integrations.

 Ensure system availability, performance, and stability across all SAP landscapes.

 Manage processes such as system refreshes, client copies, transport routes, and maintain landscape consistency.

 Support upgrades for SAP kernel, database, and patches to maintain optimal system health.


GCP Cloud Operations and Optimisation

 Administer and optimise Compute Engine resources, including virtual machine sizing and autoscaling.

 Design and implement effective storage and backup strategies.

 Manage networking components such as VPC and load balancing.

 Monitor system health using Cloud Operations Suite (Monitoring and Logging).

 Apply cost optimisation strategies (FinOps), including rightsizing, committed use discounts, and idle resource cleanup.


Performance & Reliability Engineering:

 Optimise SAP HANA performance through memory, CPU, and I/O tuning.

 Implement and govern High Availability (HA) and Disaster Recovery (DR) drills and readiness.

 Ensure robust backup, restore, and business continuity plans are in place and maintained.


Incident, Problem & Change Management:

 Align with IT Service Management (ITSM) processes, covering incident, problem, change, and release management.

 Lead major incident management (MIM) efforts.

 Drive problem management and eliminate recurring issues.

 Evaluate and approve changes impacting SAP systems on GCP.


Automation and Continuous Improvement:

 Introduce automation using Terraform and scripts for repetitive tasks.

 Enhance operational efficiency through self-healing mechanisms, monitoring alerts, and predictive analytics.

 Continuously improve runbooks and monitoring frameworks to support operational excellence.


Security and Compliance:

 Ensure strict compliance with enterprise security standards.

 Implement and monitor IAM roles, access control, encryption, key management, audit logs, and vulnerability management.


Stakeholder and Vendor Management:

 Act as the primary architecture Single Point of Contact (SPOC) for AMS engagements.

 Collaborate with SAP functional teams, infrastructure/cloud/security teams, and managed service vendors.

 Conduct regular service reviews (weekly, monthly, quarterly) to ensure alignment and performance.


Required Skills and Experience


Core Experience:

 10–15 years of IT experience.

 More than 5 years in cloud architecture, preferably with Google Cloud Platform.

 Strong background in SAP BASIS and SAP architecture within AMS environments.




Others:

• Should not be a job hopper who only works for less than a year per company

• Must have the mandated documents, such as a TOR and a diploma, to qualify