Collection Associate – B2B Accounts Receivable

Location: Aura, Taguig, Philippines
Work Setup: Onsite
Shift: Night Shift / US Shift
Experience: 2–5 Years
Industry: B2B / SaaS / Technology / Shared Services
Target Start Date: Can Start This Week

Role Summary

We are looking for a Collection Associate – B2B Accounts Receivable to manage assigned customer portfolios and drive timely collections while maintaining strong customer relationships. The role will focus on overdue invoice follow-ups, dispute resolution, account reconciliation, and maintaining accurate customer records.

The candidate should have strong B2B Collections and Accounts Receivable experience, preferably supporting US-based customers, and should be willing to work onsite in Aura, Taguig, on a night shift schedule.

Key Responsibilities

• Manage assigned customer portfolios and aging buckets to achieve collection targets.

• Conduct collections through calls and emails and follow up on payment commitments.

• Monitor overdue invoices and manage dunning and promise-to-pay activities.

• Investigate and resolve payment delays by coordinating with Billing, Sales, and Cash Application teams.

• Perform account reconciliations and resolve customer account discrepancies.

• Maintain accurate collection notes, customer correspondence, and account status.

• Support AP portal activities, invoice submissions, vendor setup requirements, and PO-related issues.

• Coordinate and resolve customer disputes and escalate critical accounts as required.

• Meet productivity, quality, and SLA requirements while maintaining a positive customer experience.

• Support a global customer portfolio and work according to US business hours.

Requirements

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.

• 2–5 years of relevant experience in B2B Collections, Accounts Receivable, or Order-to-Cash.

• Hands-on experience with US B2B Collections is required.

• Strong knowledge of AR aging, dunning processes, account reconciliation, dispute handling, and promise-to-pay management.

• Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms is preferred.

• Proficiency in MS Office.

• Strong analytical skills and attention to detail.

• Excellent verbal and written English communication skills with CEFR C1 proficiency or equivalent.

• Strong negotiation and stakeholder management skills.

• Willingness to work onsite in Aura, Taguig, on a night shift schedule.

Pre-Screening Questions

• How many years of B2B Collections experience do you have?

• How many years of Accounts Receivable experience do you have?

• Which ERP systems have you used?

• Have you completed your college degree?

• What is your last drawn salary?

• What is your expected salary?

• Are you able to work onsite in Aura, Taguig, on a night shift schedule?

• What is your notice period?

Note: TP former employees will not be considered for rehire, whether directly or through a third party.