VERTICAL: UK Banking/Financial

WORK SETUP: 100% Onsite – Eton Centris, Quezon City

WORK SHIFT: Shifting

START DATE: ASAP

Role Overview

We are seeking an experienced Information Technology Risk Officer to support risk management and control activities for a UK Banking/Financial vertical. You will be responsible for identifying, assessing, and mitigating operational risks, ensuring compliance with policies and standards, and maintaining strong stakeholder relationships.


Key Responsibilities

Ensure that policies, processes, and standards are effectively established to identify, assess, measure, manage, and report risks, including systemic operational risks


Support the development and timely execution of robust remedial action plans


Provide oversight and ensure consistent implementation of control measures across multiple lines of business


Implement and monitor controls to ensure compliance with all contractual risk-related requirements


Investigate security incidents and support Ombuds-related investigations, as needed


Build, develop, and maintain strong working relationships with key stakeholders within customer organizations, particularly those involved in risk functions


Serve as a key point of reference for the risk management framework and business risk profile


Enforce policies and procedures necessary to meet ISO 27001 requirements and other applicable standards


Maintain a strong understanding of data privacy regulations and controls, including PCI-DSS, SSAE, and HIPAA


Actively participate in location crisis-management forums


Align with strategic risk-management and operational-efficiency priorities defined by the Practice Head


Qualifications

College Graduate – required


At least 5–6 years of relevant working experience as a Risk Officer within the BPO/Shared Services industry – required


Strong understanding of risk-management controls – required


Excellent influencing and interpersonal skills


Proficient in Excel and PowerPoint


Demonstrates strong cross-cultural awareness and sensitivity


Prior experience in compliance and security-related activities is preferred


Strong analytical and creative problem-solving abilities


Decisive, with the ability to consistently make sound judgment calls


Good understanding and hands-on experience in operations and quality processes


Good-to-have: Exposure in Voice/Collections LOB




Why Join?

Competitive Salary Package


Quarterly Performance Bonus


HMO on Day 1 with free dependents


Prime Eton Centris, Quezon City location


Career growth in risk management and banking operations