Role Summary:

Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute

coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred

• Manage assigned customer portfolios and aging buckets to achieve collection targets.

• Conduct collections through calls and emails and follow up on payment commitments.

• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.

• Maintain accurate collection notes, customer correspondence and account status.

• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.

• Escalate critical accounts and disputes as per defined governance processes.

• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Required Skills:

• Bachelor's degree in Commerce / Finance / Accounting

• 2-5 years of relevant experience

• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.

• Good understanding of AR aging, dunning processes and promise-to-pay management.

• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.

• Strong analytical skills, attention to detail and proficiency in MS office required.

• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.

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