Qualifications:

• College Graduate

• 3-5+ years experience as WFM or RTA 

• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required

• Excellent verbal & written communication & presentation skills

• Good Interpersonal & people management skills with good problem solving approach

• Expert knowledge in Forecasting & Scheduling

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• WFM Tool Competency (Verint, Genesysy etc..)

RTA/ MIS Experience is advantageous

• Can work with minimal supervision and has initiative

• Not a job hopper

Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Cyna

Technical Assessment: Onsite 

L1 interview: Onsite

L2 interview: Onsite 

Kindly take note to Reply

Pre-screening Notes:

• How many years of relevant experience you have as WFM or RTA?

• Do you have knowledge in computer i.e., MS-Office, Above average MS Excel?

• Are you knowledgable using WFM tools such as Verint, Genesysy?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in Cebu with a mid shift schedules?

• When are you available to start once hired?