Qualifications:

• Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa 

• May require interpretation service during conferences or meetings with counterparts, clients, and vendors. 

• Initiate and implement Quality Assurance and process improvement activities 

• Assist in Capability Development of bilinguals by conducting coaching or language training activities 

• Research, compile and learn business, tools and technical terminologies 

• Use and contribute in strengthening translation tools to increase productivity 

• Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.) or project management/support tasks 

• Work with teams and diverse range of people 

• Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English) 

• Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.) 

• Other language-related tasks as may be defined and assigned from time to time 

• Preferably a Bachelor's Degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply 

• Able to effectively communicate, verbally and in writing, in both English and Italian language  

• Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience 

• Familiarity with MS Word, MS Excel, and MS PowerPoint 

• Experience in analysis, troubleshooting, problem solving and project management 

• Must be willing to work on holidays, weekends, shifting schedules and extended working hours 

• Willing to work and relocate in Cebu, Philippines

• Open for those applicants who are currently in Philippines

• Must have no active applications with Accenture

• Should not be a job hopper who only works for less than a year per company

• Willing to work in the Philippines

Job Description

Responsibilities of the role will include:

• Update and maintain various systems/tools per standard process documentation which may include:  

• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)  

• Audit own data entry for accuracy and make required corrections  

• Conduct data verification  

• Respond to various requests for information, as needed. Escalate to supervisor as appropriate.  

• File, archive and retrieve documents (paper-based and electronic) using filing standards  

• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.  

• Respond to information requests by searching, summarizing research results, and compiling in requested format  

• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies  

• Follow established policies, procedures, and methods  

• May serve as technical and functional resource or super users to other team members  

• Participate in process improvement initiatives or special projects as assigned  

• Meet established goals and objectives  

• Become a subject matter expert for complex processes  

• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.