Job title: Workforce Management Executive
Work set up: Onsite Tech Tower, Cebu Business Park
Work shift: Midshift
Salary: negotiable based on experience
Experience: 3-5 years
Start date: ASAP


Qualifications:
• College Graduate
• 3-5+ years experience as WFM or RTA
• Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required
• Excellent verbal & written communication & presentation skills
• Good Interpersonal & people management skills with good problem solving approach
• Expert knowledge in Forecasting & Scheduling
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• WFM Tool Competency (Verint, Genesysy etc..)
RTA/ MIS Experience is advantageous
• Can work with minimal supervision and has initiative


Recruitment Process:

Initial Interview: HRI (Human Resource Interview) c/o Cyna
Technical Assessment: Onsite
L1 interview: Onsite
L2 interview: Onsite