We are looking for an experienced WFM Capacity Planning and Forecasting professional with strong knowledge of workforce or resource management principles and data analytics. The ideal candidate must have advanced technical skills in Microsoft Office applications, VBA, and VB.Net, as well as strong communication, documentation, and training skills.

Qualifications

Required:

- Candidate must possess at least a Bachelor's or College Degree.

- Strong knowledge of WFM Capacity Planning and Forecasting.

- Minimum of 2–3 years' working knowledge and technical understanding of Workforce or Resource Management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

- 1.5–2 years of data analytics experience required.

- Deep expert knowledge in the following: Microsoft Excel, MS Access, VBA, VB.Net, MS Word, and MS PowerPoint.

- Good written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on your documentation.