Job Title : Collections Manager – B2B

Job Description

We are hiring a Collections Manager – B2B to lead a high-performing B2B Collections / Accounts Receivable (AR) team in Taguig. The role will focus on improving cash flow, reducing aging, maximizing collection effectiveness, and ensuring operational excellence while maintaining a positive customer experience.

The ideal candidate will have strong experience in B2B Collections, Accounts Receivable, Order-to-Cash (O2C), team management, customer escalations, and stakeholder management. Experience supporting US customers or global operations and working with ERP/collections platforms is preferred.

Location, Work Mode & Shift

• Location: Aura, McKinley, Taguig, Philippines

• Work Setup: On-site

• Shift: Night Shift / US Shift

• Employment Type: Full-Time

• Experience: 5–8 Years

Key Responsibilities

• Lead day-to-day B2B Collections and Accounts Receivable operations, managing team performance against KPIs and SLAs.

• Drive portfolio reviews, aging reduction, collection effectiveness, workflow management, and timely customer follow-ups.

• Coach, mentor, and develop team members through performance reviews, refresher training, and knowledge-sharing sessions.

• Manage customer escalations and collaborate with Billing, Disputes, Sales, and Cash Application teams to resolve issues.

• Drive root-cause analysis, governance reporting, process improvements, operational controls, and productivity initiatives.

Required Skills

• B2B Collections & Accounts Receivable

• Order-to-Cash (O2C)

• Collections Team Management

• Aging Management & Cash Flow

• Customer Escalation & Stakeholder Management

Qualifications

• Bachelor's degree in Commerce, Finance, Accounting, or a related field.

• 5–8 years of relevant experience, including managerial or team management experience.

• Strong hands-on experience in B2B Collections and/or Accounts Receivable.

• Proven experience managing B2B Collections/AR teams.

• Strong knowledge of AR processes, O2C, aging management, and collection effectiveness.

• Experience in B2B, SaaS, Technology, or Shared Services environments preferred.

• Experience handling customer escalations and cross-functional stakeholder coordination.

• Experience supporting US customers or global operations is preferred.

• Knowledge of NetSuite, SAP, or similar ERP/collections platforms is an advantage.

• Cash Application and Dispute Management experience is a plus.

Important Notes

• On-site role in Aura, McKinley, Taguig.

• Candidates must be willing to work Night Shift / US Shift.

• Strong B2B Collections / AR team management experience is mandatory.

• Former Teleperformance employees are not eligible for rehire, either directly or through a third party.