Description / Requirements

Job Title: Multilingual Service Desk Analyst- Dutch and French (Trilingual)
Category: Service Desk / End User Services
Work setup: Onsite in One World Square, McKinley Hill. Taguig City
Work schedule: Shifting
Salary: Open Budget
Headcount: 2
Note: Client can process a working visa, but also prefers someone with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV)

Qualifications:
• With or Without Service Desk Experience.
• Can speak, read, and write in Dutch and French.
• Willing to work 100% onsite.
• Strong communication skills
• Technical troubleshooting
• Help Desk/ IT Services
• Candidates must have at least 2 years of technical support experience
• Not a job hopper
• Must not be a present or former employee of CGI

Position Description:

• Resolving issues utilizing excellent customer service skills, problem-solving skills, and technical skills
• Thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy and proficiency.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed-upon procedures.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure, and other important operational issues.
• Perform other duties as assigned.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Follow agreed escalation procedures.
• To come in on time and on the scheduled shift and Breaks assigned by the people manager.
• Follow rest day schedule as assigned.
• Assist the Service Desk Specialist in processing non-complex work orders, service request as necessary, and support requirements assigned by the Service Desk management team or Service Desk Manager