Job Title : USRN Training Supervisor

Account: El Paso Account
Location: Philippines – BGC Taguig, Cebu, Davao, or Clark, Pampanga
Work Setup: Temporary WFH
Work Schedule: Shifting Schedule – may include weekends, night shifts, and holidays

Description

We are looking for an experienced USRN Training Supervisor to lead healthcare training and knowledge-transfer activities for a US healthcare account. The role will leverage clinical expertise and training methodologies to develop employee capabilities, ensure effective knowledge transfer, and support clinical and operational performance.

The ideal candidate must hold an active USRN license, have relevant healthcare training experience in a BPO/CPO environment, and possess strong clinical knowledge. Experience in orthopedic, emergency room, intensive care, neurology, occupational medicine, or rehabilitation settings is highly desirable.

Key Responsibilities

1. Lead healthcare training and knowledge-transfer programs, applying effective learning methodologies including the Kirkpatrick Learning Effectiveness framework.

2. Supervise and develop training teams, providing coaching, mentoring, performance management, and operational guidance.

3. Deliver clinical and process training using subject matter expertise and applicable client or evidence-based clinical guidelines.

4. Ensure quality and consistency of clinical documentation and decision-making, including medical/clinical summary writing and treatment-related assessments.

5. Collaborate with HR, operations, and business stakeholders to identify training needs, improve learning effectiveness, and support successful onboarding and performance.

Required Skills

1. Active USRN License

2. Healthcare / Clinical Training & Knowledge Transfer

3. Kirkpatrick Learning Effectiveness

4. Clinical Decision-Making & Medical Documentation

5. Team Leadership & Training Supervision

Qualification

• Active USRN license – any U.S. state.

• At least 1–2 years of relevant Trainer experience in a BPO/CPO environment.

• Experience managing or leading a team.

• At least 2 years of recent and relevant clinical, hospital, or similar healthcare experience.

• Strong clinical background in areas such as orthopedics, emergency room, intensive care, neurology, occupational medicine, or rehabilitation is preferred.

• Experience with Kirkpatrick Learning Effectiveness and knowledge-transfer methodologies.

• Strong knowledge of medical/clinical summary writing and standard clinical documentation.

• Familiarity with state-specific evidence-based guidelines or client proprietary clinical guidelines.

• Strong clinical decision-making and communication skills.

• Teaching credentials or training certifications are an advantage.

Important Notes

• Must be flexible to work shifting schedules, weekends, night shifts, and holidays based on business requirements.