Job Overview

We are looking for an experienced USRN Training Supervisor with an active USRN license, clinical expertise, training experience, and team leadership skills. The ideal candidate will oversee training and knowledge transfer, support clinical process excellence, and ensure that training delivery aligns with clinical standards, client requirements, and applicable guidelines.

Key Responsibilities

• Lead and supervise training activities, ensuring effective knowledge transfer and learning outcomes.

• Apply the Kirkpatrick Learning Effectiveness Model to evaluate training effectiveness and identify improvement opportunities.

• Manage, coach, and develop trainers and team members to achieve training objectives.

• Use clinical subject matter expertise to support process accuracy and sound clinical decision-making.

• Ensure clinical and medical summaries follow the required documentation formats, client standards, and jurisdictional requirements.

• Apply relevant evidence-based, state-specific, or client-proprietary clinical guidelines when supporting clinical decisions.

• Evaluate clinical information and guide teams in making accurate, concise, and well-supported decisions.

• Support training quality, knowledge assessments, performance monitoring, and continuous improvement.

• Coordinate with operational and client stakeholders to address training needs and performance gaps.

• Ensure training delivery meets business requirements and applicable clinical standards.

Required Qualifications

• Active USRN license from any US state.

• At least 1–2 years of relevant trainer experience in a BPO/CPO environment.

• Experience managing or leading a team.

• At least 2 years of recent and relevant clinical, hospital, or similar experience.

• Experience in effective knowledge transfer and familiarity with the Kirkpatrick Learning Effectiveness Model.

• Strong clinical subject matter expertise and professional judgment.

• Knowledge of medical/clinical summary writing, including subjective findings, objective findings, assessment, and treatment planning.

• Familiarity with state-specific evidence-based guidelines or client-specific clinical guidelines.

• Strong clinical decision-making, communication, coaching, and problem-solving skills.

Preferred Clinical Background

Experience in one or more of the following areas is advantageous:

• Orthopedics

• Emergency Room (ER)

• Intensive Care Unit (ICU)

• Neurology

• Occupational Medicine

• Rehabilitation

Preferred Credentials

• Teaching credentials or training certifications are an advantage.

Work Setup and Schedule

• Work Setup: Temporary Work From Home (WFH)

• Location Options: BGC Taguig, Cebu, Davao, or Clark, Pampanga

• Schedule: Must be flexible to work shifting schedules, including nights, weekends, and holidays, depending on business requirements.

• Start Date: ASAP

Eligibility

• An active USRN license is mandatory.

• Candidates must be willing to work flexible shifts as required by the business.