Location: Remote (Temporary WFH) — All locations in the Philippines (BGC Taguig, Cebu, Davao, Clark Pampanga) | Shift: Flexible/Shifting (weekends, night shift, holidays) | Salary: ₱73,000 – ₱80,000 package | Start Date: ASAP |

We are seeking a USRN Training Supervisor to lead clinical training delivery and knowledge transfer for our El Paso Account. You will manage a team of trainers, ensure effective clinical knowledge transfer using the Kirkpatrick Learning Effectiveness model, and maintain clinical competency standards across the training function.


KEY RESPONSIBILITIES

Lead and manage a team of clinical trainers supporting the El Paso Account


Ensure effective knowledge transfer using the Kirkpatrick Learning Effectiveness model


Conduct training needs analysis and design tailored clinical training solutions


Deliver training on clinical summary writing, evidence-based guidelines, and clinical decision-making


Ensure training content aligns with client requirements, jurisdictional requirements, and clinical guidelines


Monitor and evaluate trainer performance and training effectiveness


Maintain training records and compliance documentation


Collaborate with operations and quality teams to address learning gaps and performance improvement


Provide coaching, mentorship, and development to trainers


Support continuous improvement initiatives in clinical training delivery


QUALIFICATIONS

Required:


Active USRN license (any state) — required


At least 1–2 years of relevant trainer experience in BPO/CPO — required


Experience managing or leading a team — required


Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness — required


At least 2 years of recent and pertinent clinical/hospital or similar experience — required


Clinical Subject Matter Expertise — required


Knowledgeable in Medical/Clinical Summary Writing — required


Familiarity with State-Specific Evidence-Based Guidelines or client proprietary guidelines — required


Clinical Decision-Making skills — required


Strong clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine, or rehabilitation — useful


Preferred:


Teaching credentials or certification


Experience in US healthcare BPO or CPO environment


Knowledge of utilization management or clinical appeals


WHY JOIN US?

Salary: ₱73,000 – ₱80,000 package


Temporary Work From Home — nationwide


Career growth in clinical training leadership


Exposure to US healthcare and clinical operations


Collaborative and supportive team environment