USRN Training Supervisor

Account: El Paso Account
Work Setup: Temporary Work From Home
Location: BGC Taguig, Cebu, Davao, or Clark, Pampanga
Start Date: ASAP

Job Description

We are looking for an experienced USRN Training Supervisor to lead training and knowledge-transfer initiatives for the El Paso Account. The ideal candidate should have an active USRN license, relevant BPO/CPO training experience, strong clinical expertise, and proven team leadership or supervisory experience.

Key Responsibilities

• Deliver effective training and knowledge-transfer programs using Kirkpatrick Learning Effectiveness principles.

• Provide clinical and process training aligned with client and jurisdictional requirements.

• Apply clinical subject matter expertise to support accurate decision-making and process outcomes.

• Guide and supervise training activities while ensuring learning objectives are achieved.

• Support clinical decision-making using evidence-based or client-specific guidelines.

• Ensure accurate and standardized medical/clinical summary writing.

• Mentor and support trainers and team members to improve performance and knowledge retention.

• Work closely with stakeholders and management to address training and operational requirements.

• Be flexible to work shifting schedules, including weekends, night shifts, and holidays, based on business requirements.

Qualifications

• Active USRN license — any U.S. state.

• 1–2 years of relevant Trainer/Training Supervisor experience in BPO/CPO.

• At least 2 years of recent and relevant clinical, hospital, or similar experience.

• Previous experience managing or leading a team.

• Experience with Kirkpatrick Learning Effectiveness; teaching credentials or certifications are an advantage.

• Strong clinical background in areas such as Orthopedics, Emergency Room, Intensive Care, Neurology, Occupational Medicine, or Rehabilitation is preferred.

• Strong clinical subject matter expertise.

• Knowledge of medical/clinical summary writing and standard clinical documentation formats.

• Familiarity with state-specific evidence-based guidelines or client proprietary guidelines.

• Strong clinical decision-making and analytical skills.

• Excellent communication, coaching, and leadership skills.

• Willingness to work on a shifting schedule, including weekends, nights, and holidays when required.

Certification

• Active USRN license (Any U.S. State).

Recruitment Process

1. Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding

Screening Questions

• What is your current location and preferred work site?

• Do you have an active USRN license? Please provide the validity date.

• Do you have experience with Kirkpatrick Learning Effectiveness?

• How many years of experience do you have as a Trainer/Training Supervisor?

• How many years of supervisory or managerial experience do you have?

• What was your last drawn salary?

• What are your salary expectations?

• Can you start immediately once hired?