Location: All sites in the Philippines (BGC Taguig, Cebu, Davao, Clark, Pampanga)

Work Setup: Hybrid / Temporary Work From Home (TWFH)

Work Schedule: Shifting Schedule

Start Date: ASAP

Role Overview

We are seeking a USRN Training Specialist to deliver training programs for the Hartford Account. You will be responsible for facilitating new hire training, upskilling sessions, and ensuring clinical competency for Utilization Management teams. This role requires a strong clinical background combined with training or teaching experience.


Key Responsibilities

Facilitate new hire and continuing education training for USRNs in Utilization Management


Design and deliver training modules aligned with client requirements and clinical guidelines


Conduct knowledge assessments, practical evaluations, and certification activities


Provide coaching, feedback, and developmental support to trainees


Collaborate with operations and quality teams to address learning gaps


Maintain training records, attendance logs, and performance reports


Ensure training content reflects current U.S. healthcare protocols and HIPAA standards


Support transition-to-production activities including nesting and side-by-side coaching


Qualifications

Experience:


1–2 years of BPO/CPO Utilization Management experience – required


At least 1 year of training or teaching experience – required (academe background acceptable)


Certifications:


Active USRN license (any state) – required


Why Join?

Competitive salary: ₱60,000 package


Hybrid/Temporary WFH setup


Multiple locations across the Philippines


Career growth in clinical training and Utilization Management


Collaborative and supportive team environment