Job title: Card Services Product Trainer -Financial Program
Work Setup: Onsite in Alabang Muntinlupa
Shift: Shifting schedules (night shift / rotational shifts)
Salary Package: Php.30,000 to 40,000 (no other allowances), can still accept up to 45K
HC : 5

The Card Services Product Trainer is responsible for designing, delivering, and evaluating end-to-end training programs for new hires and existing frontline operations teams
This role ensures that agents master commercial card services products, compliance guidelines, system navigation, and operational workflows to achieve peak performance, high accuracy, and strict adherence to client SLAs.

Key Responsibilities

Qualifications & Skill Requirements
•Total Experience: Minimum 3–5 years in a BPO environment.
•Minimum Trainer experience with Card Services in a BPO - 2 years (not Collections, Insurance, Fraud)
•Domain Specifics: At least 2 years in a Product Trainer supporting Financial/Commercial Card Services
•Bachelor’s degree in Business Administration, Finance, Education, Communications, or any re Technical & System Skills
•High proficiency in navigating core banking/financial platforms (e.g., Salesforce Financial Services Cloud, Fiserv, FIS, Finacle, TSYS, or proprietary servicing platforms).
•Hands-on experience with Learning Management Systems (LMS) and e-learning authoring tools (e.g., Articulate 360, Camtasia) lated field.
•Advanced command of MS Office / Google Workspace (especially PowerPoint/Slides and Excel/Sheets for tracking metrics).

Core Competencies & Soft Skills
•Domain Expertise: Strong grasp of financial terminology and commercial card services scope
•Facilitation & Public Speaking: Exceptional verbal and written communication skills; ability to simplify complex financial •workflows for diverse learning styles.
•Analytical Ability: Data-driven mindset to analyze post-training performance metrics and identify root causes for bottom-•quartile agents.
•Flexibility: Willingness to work in shifting schedules (night shift / rotational shifts)

Pre-Screening Notes

Educational Attainment:
Total BPO Experience:
Trainer Experience in Card Services (BPO only; excluding Collections, Insurance, and Fraud):
Last Drawn Salary:
Expected Salary: