Job Description: Trainer – Order to Cash (O2C)

Program: BFSI (Banking, Financial Services & Insurance)
Work Location: Alabang, Philippines
Work Setup: Onsite
Shift Schedule: Night Shift; weekend work may be required
Salary Package: ₱40,000 per month
Start Date: ASAP
Headcount: 1
Minimum Experience: At least 1 year of relevant BPO experience

Job Summary

We are seeking an experienced and engaging Order-to-Cash (O2C) Trainer to support training and employee development initiatives for a BFSI account. The ideal candidate will have hands-on O2C process knowledge, strong facilitation and presentation skills, and the ability to deliver effective training programs that help employees understand process workflows, operational standards, policies, and performance expectations.

Key Responsibilities

• Deliver training programs covering Order-to-Cash (O2C) processes, workflows, procedures, policies, and operational requirements.

• Explain complex process concepts clearly and effectively to new hires and existing employees.

• Develop and maintain training materials, presentations, process guides, job aids, and other learning resources.

• Conduct knowledge assessments, practical exercises, and training evaluations to measure learning effectiveness.

• Monitor trainee performance, identify knowledge gaps, and provide coaching and constructive feedback.

• Collaborate with Operations, Quality Assurance, and other stakeholders to identify training needs and improve employee performance.

• Support refresher training, process updates, and continuous learning initiatives.

• Ensure training content remains accurate and aligned with current SOPs, client requirements, and operational standards.

• Track trainee progress and maintain training attendance, assessment results, and performance records.

• Communicate with internal and global stakeholders to support training delivery and process alignment.

• Conduct training demonstrations and participate in learning effectiveness reviews when required.

Qualifications and Requirements

• At least 1 year of relevant BPO experience.

• Hands-on Order-to-Cash (O2C) process experience is mandatory.

• Experience in a training role within a BPO environment is preferred.

• Experience in shared services, Global Capability Centers (GCCs), or captive operations is an advantage.

• Strong facilitation, presentation, communication, and coaching skills.

• Ability to develop training materials and deliver structured learning sessions.

• Experience conducting knowledge assessments, training evaluations, and performance coaching is an advantage.

• BFSI or financial services operations experience is preferred.

• Experience supporting international teams or interacting with global clients is an advantage.

• Strong organizational, analytical, and problem-solving skills.

• Willingness to work onsite in Alabang on a night shift, including weekends when required.

Recruitment Process

1. Validation

2. Profile Review

3. One-Level Interview

4. Training Demonstration: Candidates must conduct a training demonstration during the interview.

Pre-Screening Questions

Candidates must provide the following information:

1. Educational Attainment:

2. Years of Training Experience in a BPO Environment:

3. Total Years of BPO Experience:

4. Years of Order-to-Cash (O2C) Experience:

5. Last Drawn Salary:

6. Expected Salary:

Important Hiring Restrictions

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party. This restriction also applies to candidates from PSG, Majorel, and Aegis, as specified in the hiring requirements.

Application Note: Candidates should clearly highlight their O2C process experience, training or facilitation experience, and ability to deliver a training demonstration during the interview.