Job title: Trainer

Account: Telco
Work set up: On-site at Taguig
Work shift: Shifting
Headcount: 2
BPO industry experience in the relevant role is required.

CRITICAL REQUIREMENTS:

• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• Open for Filipinos and local applicants only
• With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting
• Ability to analyze and interpret operational data to inform decisions.
• Problem-solving: Define issues, collect data, and draw valid conclusions.
• Fulfillment of all assigned responsibilities and duties.

About the Role:

Are you passionate about helping others grow and succeed?  We are seeking a dynamic
and proactive Trainer to lead our employee development efforts. In this role, you’ll provide engaging
and impactful training sessions—both one-on-one and in groups—to new hires and existing team
members. You’ll play a key role in onboarding, compliance education, and ongoing performance
coaching, helping to shape a confident and compliant workforce.

Key Responsibilities:

Training and Development
 Deliver comprehensive training to new collections associates on:
o Company and client policies
o Federal and state collection laws
o Effective collection strategies
o Internal systems, software, phone protocols, and dialer tools
 Facilitate ongoing training sessions for current employees, including new client products or
regulatory updates.
 Coach and mentor new hires through floor support, assisting with goal achievement and skill
development.
 Adapt and refine training materials and methodologies to meet the needs of diverse learners.

Program and Compliance Management:
 Ensure all trainees understand and adhere to compliance standards and work expectations.
 Support the maintenance and updating of training aids—manuals, presentations, visual aids,
and handouts.
 Stay informed on changes in industry regulations and client requirements to ensure training
remains current.

Collaboration and Reporting:
 Work closely with leadership to identify training gaps and implement effective learning
strategies.
 Maintain accurate records for compliance reporting, trainee progress, and certification tracking.
 Occasionally, travel to other company sites for training support or client initiatives.

What We’re Looking For:

 Proven experience of at least 2 years in training or coaching, within a call center environment
 Latest experience in handling Telco accounts for at least 2 years
 Strong communication and presentation skills
 Ability to motivate and inspire learners at various levels
 Familiarity with collection systems and compliance regulations preferred
 Adaptable, proactive, and team-oriented mindset