Description / Requirements

Role: Sr Manager Process Improvement (Service Excellence)

Account: Telco and Media

Location: CLARK Relocation allowance/assistance could be provided

Work Set-up: Onsite

Work Schedule: Flexible

Start Date: ASAP

Qualifications:

Earned a Bachelor’s Degree in any field Mandatory

LSS Greenbelt Certified- minimum Mandatory

Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc. Mandatory

10 years of minimum experience working in BPO industry Mandatory

Experience in managing Telco and Media accounts Mandatory

Process Improvement experience in BPO Setup is required Mandatory

At least 5 years’ experience in a Process Improvement capacity Mandatory

Minimum tenure of at least 2 years in last 2 organizations Mandatory

Completed GB projects for KPI Improvement such as CSAT, AHT etc.

Must be at least an incumbent Manager or current Sr. Manager

Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga

3 levels of Interviews

Process will be virtual

PRESCREENING NOTES:

BPO experience:

Years of relevant experience:

LSS Greenbelt Certified:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location: