Job title: Quality Analyst

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Start date: TBD

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.

• 2-4 Years of contact center experience in the banking industry.

• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.

• Excellent communication & feedback/coaching skills.

• Good to have: Exposure to UK banking or collections experience in other verticals

Key Responsibilities & Qualifications:

• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.

• Skills: Strong analytical, communication (verbal/written), and negotiation skills.

• Process Knowledge: Understanding of financial regulations and compliance standards.