Job Summary:

The Team Lead is responsible for guiding and developing a team to ensure operational efficiency,

adherence to performance metrics, and alignment with client and company standards. This role

emphasizes employee development, quality assurance, and process compliance.

Key Responsibilities:

 Ensure schedule adherence and meet required production hours.

 Maintain compliance with Client and Customer Experience and Quality standards.

 Use and share performance data to improve team productivity and meet financial targets.

 Conduct performance evaluations and offer coaching for ongoing employee development.

 Ensure compliance with internal policies, client standards, and applicable laws.

 Foster team development through continuous training, mentoring, and support.

 Monitor team KPIs and report regularly on performance to the Operations Manager.

 Lead disciplinary processes in line with company policy.

 Achieve or exceed targets related to attrition and employee retention.

Note: For leadership-level roles, responsibilities may be divided into strategic and operational categories.

Key Performance Indicators (KPIs)

 Ability to analyze and interpret operational data to inform decisions.

 Problem-solving: Define issues, collect data, and draw valid conclusions.

 Fulfillment of all assigned responsibilities and duties.

What We Offer:

We are committed to providing a supportive and rewarding

work environment. In addition to a competitive salary, we offer:

 Comprehensive health insurance coverage.

 Generous paid time off and holiday leave.

 Opportunities for career development and advancement.

 A collaborative and inclusive company culture.

 Modern, well-equipped work facilities.

Note: Candidates must be living in the following locations: Pasay, Taguig, Pasig, Makati, Mandaluyong, if open to relocation, please update CVs with possible new location from the above list.