Job Title: Business Analyst (Project Management and Transformation)

Project: Capability Consulting

Salary : Up to PHP 50k-70K monthly gross only

Location : Eastwood, Quezon City, Philippines

Work set up and shift: Hybrid must be flexible 3-4 days onsite

Day shift, requires flexibility with different time zones

Role and Responsibilities:

● Understand and analyze the current business processes, systems, and models.

Identify areas that could benefit from digital transformation 

● Collaborate with stakeholders to gather and define business requirements for the

digital transformation initiative 

● Use data analysis tools and techniques to identify trends, insights, and areas of

improvement that can guide the digital transformation strategy 

● Work with technical team, alliance or partners to Develop and design digital solutions

to meet the identified business needs 

● Coordinate with IT teams, third party or internal project managers, and other

stakeholders to ensure the successful implementation of digital transformation

initiatives. This may involve setting tasks, timelines, and resources for the project 

● Assist in managing change as the organization transitions to new digital systems and

processes. This could involve training users, providing support, and addressing any

resistance to change 

● Communicate effectively with all stakeholders, including management, IT staff, and

end-users. This may involve presenting recommendations, getting buy-in for initiatives,

and updating stakeholders on project progress 

● Ensure continuous learning to be able to get updated of the latest digital technology

trends and how they could be leveraged to benefit our customers 

● Identify potential risks associated with digital transformation initiatives and develop

plans to mitigate these risks 

● Monitor the performance of digital transformation initiatives and make

recommendations for improvements. This could involve tracking key performance

indicators (KPIs), conducting post-implementation reviews, and making adjustments as

necessary

Qualifications:

● Knowledge (including education and experience) 

● Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience as

Process Improvement and Business Transformation in the domains Social Media/

Healthcare/Life Sciences/Telecom/FnA/Manufacturing/ HiTech/Retail/BFSI/Ecommerce

Skills 

● Six Sigma YB or GB  (preferred)

●PMP certified (preferred)

● Good Analytical skills and familiar with Analytical tools 

● Customer service orientation 

● Data Analyst, Process Analyst, and Technical Analyst Background 

● BPM and PM tools - FIGMA, VISIO, JIra, Microsoft Suite, MindMapping Tools 

● Good Oral and Handwritten communication 

● Self-driven, Flexibility, Ownership

● with BPO experience