Job Title: Quality Assurance Analyst – Order to Cash (O2C)

Work Location: Alabang, Philippines

Work Shift: Night Shift 

Experience:  1-10yrs

Job Description :

We are hiring a detail-oriented Quality Assurance Analyst – Order to Cash (O2C) to support transaction auditing, quality monitoring, and process compliance within the Banking, Financial Services, and Insurance (BFSI) sector.

The ideal candidate must have hands-on experience in Order-to-Cash processes and a strong understanding of BFSI or financial services operations. The role focuses on maintaining transaction accuracy, identifying quality gaps, analyzing process performance, and supporting continuous improvement initiatives.

Key Responsibilities :

1. Conduct quality checks and audits of Order-to-Cash transactions to ensure accuracy, completeness, and compliance with established procedures.

2. Evaluate transaction processing against standard operating procedures (SOPs), client requirements, and quality guidelines.

3. Identify recurring errors, perform root cause analysis, and recommend corrective actions to improve process quality.

4. Prepare quality reports, document audit findings, maintain accurate records, and provide actionable feedback to Operations teams.

5. Participate in quality calibration sessions and collaborate with stakeholders to improve operational efficiency, accuracy, and compliance.

Required Skills :

1. Hands-on experience in Order-to-Cash (O2C) processes – Mandatory.

2. Experience in BFSI, banking, or financial services operations – Mandatory.

3. Strong analytical skills, attention to detail, and ability to identify transaction discrepancies.

4. Good communication, documentation, reporting, and problem-solving skills.

5. Understanding of quality assurance, transaction auditing, process compliance, and continuous improvement.

Qualifications :

• Minimum 1 year of relevant work experience.

• Experience in BPO, shared services, Global Capability Centers (GCCs), or captive operations is preferred.

• Previous experience in Quality Assurance, transaction auditing, or process compliance is an advantage.

• Experience working with global stakeholders or international teams is preferred but not mandatory.

• Willingness to work in Alabang on a night shift, including possible weekend schedules.

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