The role is primary responsible is to:

•Partner with internal and external client/stakeholders to identify and analyze process performance areas that need improvement and/or performance solutions with its training content and materials.

•Create and propose contents and materials to close performance gaps and meet business objectives.

•Collaborate with process training team to create instructional designs, Curriculum, lesson structures, outlines, storyboards and eLearning courses

• Coordinate with LMS administrators to publish online courses and other digital solutions onto company servers and LMS.

• Test, QAs, and troubleshoots digital solutions on company servers and LMS.

• Pilot and observe new training with different groups of learners to validate content and timing.

• Provide train the trainer instruction to ensure proper implementation of facilitator-led or blended training.

• Provide feedback to stakeholders on pilot projects and improvement plans.

Essential Functions: 

• Design, Development, and Implementation (60%)

•Design and develop learning objectives and outcomes.

• Partner with internal and external clients to create and edit training materials.

• Using Adult Learning Principles select the most effective instructional methods for delivery, including but not

limited to, eLearning, Self-Paced Training, Instructor-Led Training (ILT), or Virtual ILT delivery methods.

•Design and develop facilitator and participant material for new hire, continuous, and cross- training by project.

• Design practical application scenarios including practical application exercises, role-plays, case studies, games,

and simulations.

• Develop and maintain knowledge artifacts to be used in both training and production.

• Develop and conduct Train-The-Trainer (TTT) sessions.

• Maintain source materials and final content in a shared location (SharePoint) to be used for future development

needs.

Project and Program Management (20%)

• Develop timelines and project plans for development, deliver project plans, and receive approval of timelines.

• Partner with all customers, (internal and external) to identify training needs by program.

• Schedule and lead regular project meetings with all clients (internal and external) to include communication of

project status and development.

• Provide project status updates and any possible risks to Training Supervisor in a timely manner. Partner with

Training Supervisor to develop action plan to address risks and meet timelines.

• Conduct post-project analysis to determine the quality of implementation and provide feedback recommending

training modifications.

Training Analysis/Evaluation (20%)

• Conduct Front End Analysis (FEA) to identify curriculum objectives and development needs. This includes

working closely with the client to identify scope, objectives, and approach of project.

•Conduct analysis on operational performance to identify knowledge gaps.

• Develop training action plans for individuals and groups based on performance needs.

• Using defined program metrics, measure the effectiveness of training and modify content when gaps are

identified.

• Develop evaluations of content that are linked to the performance objectives to aid in validating content

effectiveness.

Primary Internal Interactions:

• Employees, for the purpose of designing and developing training modules

• Business managers and leaders, for the purpose of identifying the training needs and follow up

• Team, for the purpose of up-skilling and certification of trainers

• Supervisors managers, and senior managers, for the purpose of reporting performance, escalation handling, clarifying

concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance,

updating training curriculum, trainer certification and for ongoing audits and feedback

Organizational Relationships

Reports To : AM/Manager/Senior Manager, L and D Supervises : Executives/ Sr. Executives/ Trainers/LAMs/OMs