Job Overview

We are looking for an experienced Outbound Sales Assistant Manager to lead and manage a sales team supporting a Travel Account. The role is responsible for driving outbound sales performance, achieving revenue and productivity targets, managing team performance, and ensuring a high level of customer experience.

The ideal candidate should have strong experience in outbound sales, preferably within the Travel or Hospitality industry, along with proven people-management, coaching, performance-management, and sales leadership skills.

Key Responsibilities

• Lead and manage day-to-day outbound sales operations for a Travel Account.

• Supervise, coach, and motivate sales representatives to achieve revenue, conversion, productivity, and quality targets.

• Drive outbound sales campaigns and ensure achievement of individual and team sales goals.

• Monitor sales performance, conversion rates, productivity, attendance, and other key performance indicators.

• Conduct regular coaching sessions, performance reviews, team huddles, and feedback sessions.

• Identify performance gaps and implement effective action plans to improve sales results.

• Monitor sales calls and ensure representatives follow established sales processes and quality standards.

• Handle escalated customer concerns and complex sales-related issues.

• Develop strategies to improve lead conversion, sales effectiveness, customer retention, and revenue generation.

• Analyze sales reports and performance data to identify trends and opportunities.

• Work closely with operations, training, quality, workforce management, and other support teams.

• Ensure compliance with company policies, sales procedures, and client requirements.

• Assist in developing and implementing sales strategies, processes, and best practices.

• Support onboarding, training, mentoring, and development of sales team members.

• Promote a high-performance and customer-focused culture within the team.

• Provide regular operational and sales performance updates to management.

• Identify opportunities for process improvement and operational efficiency.

Required Qualifications

• Bachelor's degree in any field is preferred.

• 3+ years of experience in sales, preferably in BPO, Travel, Hospitality, or Customer Service environments.

• At least 1–2 years of experience in a supervisory, team lead, or assistant manager role.

• Strong experience in outbound sales and sales performance management.

• Proven ability to achieve and exceed sales targets.

• Experience managing sales teams and coaching sales representatives.

• Strong knowledge of sales KPIs, conversion metrics, productivity, and revenue performance.

• Excellent communication, negotiation, persuasion, and presentation skills.

• Strong analytical and problem-solving abilities.

• Experience handling customer escalations and complex sales situations.

• Ability to work in a fast-paced, target-driven environment.

Preferred Travel & Hospitality Experience

Experience handling any of the following will be an advantage:

• Travel account

• Airline sales

• Hotel or accommodation sales

• Travel reservations

• Vacation packages

• Flight bookings

• Travel insurance

• Tour packages

• Hospitality sales

• Travel customer service

Core Skills

• Outbound Sales

• Sales Leadership

• Travel Account Operations

• Team Management

• People Management

• Sales Coaching

• Performance Management

• Sales Target Achievement

• Lead Conversion

• Revenue Generation

• Customer Service

• Sales Analytics

• KPI Management

• Escalation Management

• Negotiation

• Process Improvement

• Stakeholder Management

Work Requirements

• Willingness to work onsite.

• Willingness to work on a shifting schedule.

• Ability to manage sales targets and operational priorities in a fast-paced environment.

• Ability to lead and motivate a high-performing sales team.

• Strong flexibility to support business and operational requirements.

Eligibility

Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.