Job Title: Voice Customer Service Associate

Location: Pune / Mumbai

Job Overview:

TCS is hiring for a Voice Customer Service role in Pune and Mumbai. This role is ideal for candidates with international customer service experience and strong communication skills.

Eligibility Criteria:

• Minimum 6 months of experience in customer service (Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support)

• Any International Voice experience is preferred

• Graduate or Undergraduate (relevant experience required)

• Strong English communication skills with a neutral accent

• Good computer proficiency and typing skills

• Comfortable working in a 24x7 environment (US/UK/Australian shifts)

Key Responsibilities:

• Handle customer interactions via voice with professionalism

• Manage service requests including activation, assurance, and billing

• Maintain accurate records of customer interactions and transactions

• Coordinate with internal and external teams for issue resolution

• Process customer orders, provisioning, and post-activation support

• Schedule customer appointments and dispatch equipment when required

• Ensure compliance with company policies and data privacy standards

• Meet performance metrics and customer service benchmarks

Required Skills:

• Excellent verbal and written communication

• Strong customer handling and listening skills

• Analytical and problem-solving abilities

• Ability to multitask and adapt to changes

• Basic technical understanding and process knowledge

Salary:

• Up to ₹7 LPA CTC (Band: BPO 2)

Important Note:

• If the candidate is not based in Pune or Mumbai, they should be open to relocation.

• This will be confirmed during the screening process.

Application Process:

Please fill out the mandatory screening form below to proceed further:

Questionnaire Link: https://myglit.com/lateral/cref/e4f7feaec0

Mandatory Instruction:

Filling out this form is mandatory for further processing of your application. Applications without the completed form will not be considered.