Job Title: Lean Practitioner – Utilities Transformation

Location: Kolkata
Experience: 8–10 Years
Salary: Up to ₹12 LPA
Band: BPO 4

We are hiring an experienced Lean Practitioner – Utilities Transformation to lead continuous improvement initiatives across Utilities operations. The ideal candidate should have strong expertise in Lean Six Sigma, process transformation, and operational excellence with a proven track record of delivering measurable business outcomes.

Key Responsibilities:

• Drive Lean transformation initiatives across Utilities operations.

• Identify opportunities for process improvement, cost optimization, and FTE savings.

• Lead Lean Six Sigma projects (DMAIC/Kaizen).

• Conduct process mapping, root cause analysis, and performance improvement initiatives.

• Collaborate with stakeholders to implement automation, digitization, and AI-driven solutions.

• Improve key operational metrics such as Productivity, Quality, CSAT, and Compliance.

• Facilitate Kaizen workshops and continuous improvement programs.

• Prepare transformation roadmaps, reports, and governance updates.

Required Skills:

• 8–10 years of experience in Operations, Transformation, or Lean roles.

• Lean Six Sigma Green Belt/Black Belt preferred.

• Strong experience in Utilities/BPO operations (Retail, Billing, Collections preferred).

• Expertise in process mapping, RCA, and data analysis.

• Knowledge of Power BI, RPA, or AI-based automation tools.

• Excellent stakeholder management and communication skills.

Important Notes:

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.

Questionnaire Form (Mandatory):

Please complete the questionnaire before your application can be processed:

https://myglit.com/lateral/cref/0872446239

Note: Filling out the above questionnaire is mandatory. Applications submitted without completing the form will not be considered.