Role/Skill: Team Lead-Supply Chain Management

Location: Bangalore

Experience: 6-8 years

Band: BPO 3/4

Responsibility of / Expectations from the Role
1. Monitor performance & drive internal reviews with team

2. Delivery, quality and exception handling should be monitored

3. Ownership of KPI’s to ensure that the day-to-day deliverables are being met

4. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction

5. Managing the client Relationship

6. Team Handling and Motivation

7. Escalation and resolution handling


Must-Have (Ideally should not be more than 3-5)

1. Sales Order Management Customer Focus


Good to have

1. Good SCM domain knowledge



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