Gratitude India

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Customer Service Executive

1 - 2 year(s)

India - Pune

40 - 50 Thousand p.m

Job Description

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Role: Customer Service Analyst

Timings: Australian Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

BPO Voice Process
BPO Skills
BPO Operations
BPO industry
good communication skills
International BPO
International voice Process

Location: Pune
Shift: 24x7 (Aligned to Australian Business Hours)

Job Summary

We are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.

Key Responsibilities

* Handle inbound and outbound customer interactions with professionalism and clarity
* Manage end-to-end service activation and assurance processes
* Process customer requests including orders, provisioning, billing, and post-activation support
* Maintain accurate records of customer interactions, transactions, and complaints
* Coordinate with internal and external teams for timely issue resolution
* Communicate effectively with business units to gather necessary information for order processing
* Ensure adherence to compliance, quality standards, and process guidelines
* Escalate unresolved issues or dependencies to appropriate teams
* Schedule customer appointments and manage service timelines
* Arrange dispatch of equipment where required
* Maintain strict confidentiality and protect customer data
* Meet defined performance metrics and customer service benchmarks

Eligibility Criteria

* Minimum 6 months of experience in customer service (voice preferred)
* Experience in Telecom or Technical Services domain is preferred
* Graduate or undergraduate candidates can apply
* Strong English communication skills with a neutral accent
* Proficiency in Windows applications and data entry
* Willingness to work in a 24x7 environment

Required Skills

* Excellent verbal and written communication skills
* Strong customer handling and listening abilities
* Analytical and problem-solving skills
* Good understanding of process and operational workflows
* Ability to multitask in a fast-paced environment
* Adaptability and resilience under pressure
* Logical thinking and solution-oriented approach

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Chetan Chavan

Recruiter - Gratitude India

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Pune ,

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