Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA
Process: Recruitment Process Outsourcing (RPO)
Work Mode: To be confirmed

Job Overview

We are looking for an experienced RPO Delivery Lead – Talent Acquisition to lead and manage large-scale global recruitment delivery operations. The ideal candidate should have strong experience in end-to-end Recruitment Process Outsourcing (RPO), client management, delivery leadership, workforce planning, and operational excellence.

The candidate will be responsible for managing global talent acquisition operations, driving recruitment transformation, ensuring SLA/KPI achievement, and building strong relationships with international stakeholders.

Key Responsibilities

1. Delivery & Operations Management

• Lead end-to-end RPO delivery operations across global client engagements.

• Manage recruitment delivery performance, productivity, quality, and service-level agreements (SLAs).

• Establish effective governance frameworks and ensure operational excellence.

• Drive process standardization and continuous improvement initiatives.

2. Client & Stakeholder Management

• Act as the primary point of contact for client stakeholders.

• Build and maintain strong relationships with senior management and global clients.

• Conduct business reviews, performance reviews, and governance meetings.

• Identify opportunities to improve customer satisfaction and service delivery.

3. Team & People Management

• Lead and manage large, multi-location recruitment delivery teams.

• Oversee workforce planning, resource allocation, staffing, and succession planning.

• Develop team capabilities through coaching, mentoring, and performance management.

• Ensure timely onboarding and training of recruitment teams.

4. Transformation & Process Improvement

• Drive RPO transformation, process optimization, and digital recruitment initiatives.

• Leverage automation, analytics, Artificial Intelligence (AI), and Robotic Process Automation (RPA).

• Identify opportunities to improve recruitment efficiency, quality, and cost-effectiveness.

• Support technology adoption and modernization of recruitment processes.

5. Financial & Business Management

• Manage account-level financial performance, revenue, margins, and profitability.

• Drive productivity improvements and cost optimization.

• Identify opportunities for business growth, account expansion, and additional service offerings.

6. Governance & Compliance

• Ensure adherence to contractual obligations, SLAs, KPIs, and internal policies.

• Manage operational risks, audits, compliance, and data privacy requirements.

• Maintain effective reporting and performance management frameworks.

Required Skills & Experience

• 16–18 years of overall experience in HR Outsourcing (HRO), RPO, HR Shared Services, or Global Business Services.

• Strong and mandatory end-to-end RPO delivery experience.

• Minimum 4+ years of experience in a managerial or senior leadership role.

• Extensive experience in global recruitment delivery and talent acquisition operations.

• Strong client relationship and stakeholder management skills.

• Experience managing large-scale, multi-location teams.

• Knowledge of recruitment transformation, process improvement, and operational excellence.

• Exposure to HR technology platforms such as Workday, SAP SuccessFactors, Oracle HCM, and ServiceNow.

• Understanding of AI, automation, analytics, and RPA in HR operations.

• Strong business communication, presentation, negotiation, and leadership skills.

• HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred.

Preferred Technical Skills

• Global HR and HCM platforms.

• Recruitment analytics and reporting.

• Process standardization and business process re-engineering.

• Automation and cognitive operations.

• Workforce planning and talent management.

• SLA/KPI management and service delivery governance.

Eligibility Criteria

• Overall Experience: 16–18 years.

• Relevant Experience: End-to-end RPO experience is mandatory.

• Managerial Experience: Minimum 4+ years.

• German Language: Not mandatory.

• Band: BPO 6.

Important Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for candidate profile creation through the recruitment process.

Interested candidates with strong global RPO delivery and leadership experience are encouraged to apply.