Role/Skill: Procure to Pay support and Dispute Management Analyst
Location: Bangalore
Experience: 1 to 5 Years
Band: BPO 1/2
Salary: 6-7 LPA


SKILL:
 Strong hands on experience in P2P / Accounts Payable
operations
 Experience handling supplier invoice queries and disputes
 Knowledge of e invoicing models and invoice validation rules
 Working knowledge of P2P systems (e.g., Coupa, SAP AP,
Ariba, Oracle iSupplier – exposure to any is acceptable)
 Good command of Excel for tracking, reconciliation, and
reporting
 Strong problem solving and analytical skills
 Clear and professional communication with suppliers and
internal stakeholders
 Ability to work in a high volume, SLA driven environment
 Attention to detail and strong follow through on dispute closures
 Confidence to manage escalations independently
Excellent Communication Skills (verbal & written)
 Problem solving
 Client engagement management
 Analytical thinking

RESPONSIBILITIES
 Serve as the first level and second level support for supplier
queries related to invoices, payments, and P2P system usage.
 Manage supplier inquiries through email inboxes, ticketing
tools, or P2P portals, ensuring timely and accurate
responses.
 Provide guidance to suppliers on invoice submission
methods, status tracking, and common rejections.
 Maintain strong SLAs, First Touch Resolution (FTR), and
customer satisfaction benchmarks.
 Handle invoice disputes end to end, including price
mismatches, quantity variances, tax errors, duplicate invoices,
and missing references.
 Coordinate with Procurement, AP, and Business teams to
investigate and resolve disputes.
 Track dispute aging, follow up with stakeholders, and ensure
closure within agreed timelines.
 Document root causes and contribute to repeat issue
reduction initiatives
 Support suppliers using einvoicing channels (portal, network,
or direct integration).
 Assist suppliers in onboarding and stabilizing e invoicing
adoption to improve touchless processing rates.
Support bulk or mass invoice upload activities, including
validation of templates and data completeness.

ROLE:
 The P2P System Support & Invoice Dispute Management
 Analyst is responsible for end to end support of
supplier facing P2P queries, including invoice status
inquiries, invoice dispute resolution, e invoicing channel
support, and bulk invoice upload support.
 The role acts as a key interface between suppliers,
Accounts Payable, Procurement, and system teams,
ensuring accurate resolution, adherence to SLAs, and smooth
invoice processing within the P2P platform.


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