Accounts Receivable (AR) Collections Associate

Location: Gurugram
Experience: 1–5 Years
Shift: UK Shifts primarily; candidates should be comfortable working in 24x7 shifts

Role Purpose

Manage assigned customer accounts, drive timely collections, reduce aged receivables, and support cash flow objectives.

Key Responsibilities

• Review and manage the assigned Accounts Receivable (AR) portfolio.

• Follow up with customers through email and calls for overdue invoices.

• Manage aging accounts and secure payment commitments (PTPs).

• Investigate and resolve invoice disputes, deductions, and payment queries.

• Resolve payment delays and billing-related issues in coordination with internal stakeholders.

• Collaborate with Billing, Sales, Cash Application, and Dispute Management teams.

• Maintain accurate collection notes and update collection systems regularly.

• Escalate delinquent accounts as per the collection strategy.

• Meet collection, aging, productivity, and cash flow targets.

• Conduct account reconciliations and support month-end activities.

• Prepare collection reports and support DSO reduction initiatives.

Required Skills

• 1–5 years of relevant experience in Accounts Receivable/Collections.

• Understanding of Order-to-Cash (O2C) and Accounts Receivable processes.

• Experience in B2B Collections/Accounts Receivable preferred.

• Strong communication and negotiation skills.

• Good analytical and problem-solving abilities.

• Experience with ERP tools such as SAP, Oracle, JDE, or similar.

• Proficiency in MS Excel and reporting.

• Ability to handle customer follow-ups through email and calls.

• Strong understanding of aging, payment follow-ups, and account reconciliation.

Qualification

• Graduate in Commerce, Finance, Accounting, or a related field.

• Relevant experience in AR/Collections is preferred.

Important Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.

• Candidates should be comfortable working in 24x7 shifts, with UK shifts being the primary working schedule.