About the role

We are hiring a German-speaking Customer Service Analyst in Gurugram to enter daily sales orders, speak with commercial and residential customers in German and resolve order-related claims. You will answer inquiries, solve issues and keep customers satisfied before, during and after a purchase. The role suits a graduate in any discipline with 3 to 5 years of experience and strong German. The salary is up to ₹15 LPA (about ₹1,25,000 a month). It involves rotational shifts.

Key responsibilities

• Enter day-to-day sales orders in the system accurately and on time
  
• Talk with commercial and residential customers in German by phone
  
• Resolve order-related claims and queries
  
• Answer inquiries and keep customers satisfied before, during and after a purchase
  
• Analyse and solve lower-complexity problems-
  
• Work with peers and update supervisors on progress
  
• Follow set instructions, and learn new processes from detailed guidance
  
• Contribute to team goals as an individual contributor
  

Required qualifications and experience

• German language skills at a high professional level, spoken and written (mandatory)
  
• 3 to 5 years of customer service or order management experience
  
• Graduate in any discipline
  
• Good English communication for working with the wider team
  
• Ability to analyse and solve lower-complexity problems
  
• Willing to work rotational shifts
  

Job details

Why join

• Salary of up to ₹15 LPA
  
• Use your German in a global customer service role
  
• Hands-on order management and claims experience
  
• Growth path to senior analyst and team lead roles