German Language Specialist – Customer Service

Mumbai (Kensington Office) | 2 PM – 12 Midnight | 2–6 Years Experience | Up to ₹7 LPA CTC

About the Role
Bring your German fluency to a role where every conversation matters. As a German Language Specialist, you’ll be the voice and text behind exceptional customer experiences, using your B2 (or higher) German certification to read, write, and speak with confidence. You’ll engage with customers in a professional, courteous manner—turning queries into resolutions and building trust across every interaction. This is an office-based role in Mumbai’s Kensington office, working the 2 PM to midnight shift, and it’s open to any full-time graduate (Commerce preferred) with 2 to 6 years of overall experience. If you love language, take pride in clear communication, and want to grow with a global brand, this role is your perfect next step.


What You’ll Do

Customer Interactions: Communicate fluently in German and English across voice, email, and possibly chat channels—handling customer queries, service requests, and issue resolution with warmth and professionalism.


Language Expertise: Read, understand, and respond to German correspondence; write clear, grammatically accurate responses; and speak with a neutral, comprehensible accent that puts customers at ease.


Process Adherence: Follow established workflows, document interactions accurately, and meet quality and efficiency standards—all while maintaining strict data privacy and compliance.


Collaboration: Work closely with internal teams to resolve complex issues, share feedback, and contribute to a positive team environment.


Continuous Learning: Stay updated on process changes, language nuances, and customer service best practices through ongoing training and coaching.


What You’ll Bring


German Proficiency: Certified B2 level or above in German—demonstrated ability to read, write, and speak fluently in a business context. Your CV must clearly mention “German” and your certification level.


English Skills: Good working knowledge of English to interact with colleagues and understand process documentation.


Educational Background: Any full-time graduate degree (Commerce preferred, but all streams are welcome).


Experience: 2 to 6 years of overall work experience; prior exposure to customer service, BPO, or language specialist roles is an advantage but not mandatory.


Tech Comfort: Competent in MS Office and comfortable learning new systems quickly.


Professionalism: A courteous, empathetic communication style and the ability to maintain composure under pressure.


Location & Shift: Fully comfortable working from the Kensington office in Mumbai, with a fixed shift from 2 PM to midnight.


Why Join Us
You’ll be joining an organization renowned for investing in its people. We offer a competitive salary of up to ₹7 LPA CTC, a structured work schedule that leaves your mornings free, and a multicultural environment where your language skills are truly valued. You’ll also benefit from clear career pathways—whether you aspire to become a senior language specialist, quality analyst, team leader, or move into broader operations roles, we’ll support your journey with learning opportunities and mentorship.


How to Apply
If you hold a B2 or higher German certification and are excited to use your language talent in a customer-facing role, we want to hear from you. Apply today with your updated CV—make sure “German” and your certification level are clearly stated—and take the first step toward a rewarding career in Mumbai. We look forward to welcoming you to the team.