Job Title: Delivery Excellence Lead - Lean Six Sigma Transformation - Hyderabad - Up to 20 LPA - Job Code 425065

Job Code: 425065

Location: Hyderabad, India - Onsite

Band: BPO 6

Experience: 9-15 Years

Salary: Up to 20 LPA

Shift: All shifts - Currently Afternoon Shift - Willing to travel as per client / organization requirements

Industry: BPO / Quality / Process Excellence / Lean Six Sigma

Purpose Of The Role:

- To drive data driven culture in operations by imparting various quality tools and methodologies trainings

- To ensure best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives

- To facilitate deployment of Quality management system iQMS including ISO and CMMi practices

- To drive business process improvements leveraging Lean Six Sigma

Key Responsibilities:

- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts

- Lead and mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements

- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques

- Drive innovation and automation projects to deliver award winning case studies in internal and external forums

- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts

- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized

Success Factors:

- Excellent communication and presentation skills

- An eye for detail, analytical and data oriented with logical problem solving approach

- Client and Stakeholder management skills

- Influencing Skills

- Program management skills including soft skills and networking

- Assertive and self driven with an attitude of challenging the status quo

- Ambitious or Goal oriented with a will to make it happen

Requirements:

- Overall 10+ years of work experience with proven expertise in business problem solving and delivering significant business value to clients and internal stakeholders - Exposure to Service industry is must

- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc - Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc would be an advantage

- LSS Green belt must - QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage

- At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

- Educational Requirements: MCOM, MBA in Finance, CA, ICWA or Engineering background with proven black belt or transformation expertise in FAO processes