Job Description – Onboarding Manager – HRO Services

Location: Bengaluru
Experience: 9–12 Years
Shift: Night Shift (Anytime between 6:00 PM IST and 5:00 AM IST)

Job Summary

The Onboarding Manager – HRO Services will manage the end-to-end onboarding process for client employees, ensuring a smooth transition into HR systems and services. The role involves coordinating with internal teams, managing client expectations, ensuring compliance, and improving onboarding efficiency and employee experience.

Key Responsibilities

• Oversee employee onboarding processes, documentation, and compliance procedures.

• Collaborate with internal teams to understand client requirements and customize onboarding solutions.

• Develop project plans and ensure timely completion of onboarding milestones.

• Coordinate between clients and internal teams to resolve issues proactively.

• Ensure employee documentation is collected, verified, and processed according to regulatory and legal requirements.

• Maintain accurate onboarding records for audit purposes.

• Facilitate employee onboarding into HRIS platforms and communicate policies, benefits, and other relevant information.

• Monitor onboarding timelines, client satisfaction, and employee engagement metrics.

• Provide regular performance updates and insights to leadership.

• Identify process improvement opportunities and implement solutions to enhance efficiency and client satisfaction.

• Stay updated on industry trends and HRO best practices.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 10+ years of experience in HRO, HR services, or related industries.

• At least 5 years of experience in an onboarding, implementation, lead, or managerial role.

• Experience managing a team of 35+ employees.

• Proficiency in HRIS platforms such as ADP, Workday, or BambooHR.

• Advanced Microsoft Excel skills.

Key Competencies

• Strong project management and organizational skills.

• Excellent client-facing communication and relationship management.

• Analytical thinking and attention to detail.

• Strong problem-solving and decision-making abilities.

• Ability to manage deadlines and multiple priorities effectively.

Important Notes

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.