Job Title: Customer Service Associate – Airlines Process
Location: Gurugram
Work Mode: 100% Work from Office

Job Summary:

• Hiring experienced professionals for International Airlines Customer Service process

• Handle customer complaints and ensure timely resolution

• Coordinate with multiple internal teams

• Deliver high-quality service from client location

Key Responsibilities:

• Understand and analyze customer complaints

• Coordinate with departments for quick resolution

• Work on multiple systems and applications

• Contact customers for updates or additional information

• Maintain service quality standards

Eligibility Criteria:

• 1–3 years of customer service experience

• Airline BPO experience is mandatory

• Freshers are not eligible

Required Skills:

• Strong written and verbal communication skills

• Good email comprehension

• Problem-solving ability

• Comfortable using multiple tools

• Teamwork and coordination skills

Work Requirements:

• Work from office in Gurugram

• 5-day work week (rotational shifts)

• Must be open to weekend working

• No transport facility or reimbursement