Role: Learning Content Analyst

Experience level: 3-5 years

Band: BPO 2/3
Work Type: Full-time; Flexible supporting 24/7 operations, including regular alignment to US shift

schedules and readiness to work night shifts as required.


Job Requirements*

• Strong understanding of Learning Experience Platform (LXP) and digital learning platforms

• Ability to troubleshoot LXP and learner issues.

• Skills in analyzing learner usage data and performance metrics

• Attention to detail to ensure data accuracy and reliable reporting

• Ability to collaborate effectively with stakeholder to support tech enabled learning design

• Ensure content adheres to accessibility standards, providing equitable access for all users.


Key Responsibilities*

• Manage the administration of the Degreed platform, including user management, and system configuration.

• Work closely with internal stakeholders to understand learning needs and objectives.

• Develop and curate learning paths and content libraries to support employee development goals.

• Monitor and analyze learning data and metrics to measure the effectiveness of learning initiatives.

• Assist in developing standardized learning processes, procedures, and templates.

• Collaborate with business partners on expected business outcomes.


Domain

• 3+ years of experience in learning and development, human resources, or a related field.

• Demonstrated experience in administering and optimizing learning management systems (LMS), with specific experience using Degreed preferred.

• Proven track record of designing and curating engaging learning content and pathways to support employee development.

• Strong project management skills, with experience managing the implementation and ongoing administration of learning platforms.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal stakeholders and provide user support.

• Experience in providing training and support to users of learning platforms or software applications.

• Ability to analyze learning data and metrics to measure the effectiveness of learning initiatives and make data-driven recommendations for improvement.

• Commitment to continuous learning and staying updated on industry trends and best practices in learning and development technology.


Soft Skills

• Strong analytical and problem-solving skills with a proactive approach to troubleshooting and resolving issues.

• Excellent Communication, Collaboration, Analytical Thinking, Creativity


Education Requirements

• Bachelor’s degree in Education, Human Resources, or related field.

Certifications

Good to have CPTD



**Ex TCS Employees can't apply**

**PAN and DOB are required for profile creation**