TCS is hiring Team Members for an International Customer Service Airlines process in Gurugram. The role requires experienced candidates who can understand customer complaints, coordinate with multiple departments, work across applications, and help drive timely issue resolution. Prior airline experience is strongly preferred.


Eligibility
1–3 years of relevant experience
Experience in a Customer Service environment
No freshers
Prior airline experience is highly preferred
Good written communication and email comprehension skills
Good verbal skills to speak with customers when required
Comfortable with 100% work from office at client location in Gurugram
Open to 5-day working, Monday to Sunday on rotation, including weekend working
No transport facility / no transport reimbursement
Key Responsibilities
Understand the complainant’s perspective and nature of complaint
Coordinate across teams to resolve customer issues in a timely manner
Work on multiple applications and with different departments for issue resolution
Contact customers when required to gather additional information and resolve issues
Handle customer service tasks from the client location
Report functionally in coordination with client supervisor and TCS supervisor
Required Skills
Good written communication
Ability to comprehend emails effectively
Good verbal communication
Ability to work across teams and applications
Strong customer issue understanding and coordination capability

**Prior airlines experience in BPO is required and it is crucial and highly preferred**