Job Description: Accounts Receivable (AR) Collections Associate

Job Title: Accounts Receivable (AR) Collections Associate
Job Code: 433173
Location: Gurugram
Experience: 1–5 Years
Band: BPO 1
Salary: Up to ₹7 LPA
Skill Required: AR Collections
Shift: Primarily UK Shifts; candidates must be comfortable working in rotational 24x7 shifts
Employment Type: Full-Time

Role Overview

We are looking for a motivated Accounts Receivable (AR) Collections Associate to manage customer accounts, drive timely collections, reduce aged receivables, and support overall cash flow objectives.

The ideal candidate should have a good understanding of Accounts Receivable (AR) and Order-to-Cash (O2C) processes, along with strong communication, negotiation, and analytical skills. Experience in B2B collections and working with ERP systems will be an added advantage.

Key Responsibilities

• Review and manage an allocated Accounts Receivable (AR) portfolio.

• Follow up with customers through emails and calls regarding overdue and outstanding invoices.

• Secure payment commitments (Promises to Pay – PTPs) and ensure timely follow-up.

• Monitor aging accounts and take appropriate action to reduce overdue receivables.

• Investigate and resolve invoice disputes, deductions, billing issues, and payment queries.

• Coordinate with Billing, Sales, Cash Application, and Dispute Management teams to resolve outstanding issues.

• Maintain accurate collection notes and update collection systems regularly.

• Escalate delinquent accounts in accordance with the established collection strategy.

• Conduct account reconciliations and support month-end activities.

• Prepare collection reports and support Days Sales Outstanding (DSO) reduction initiatives.

• Achieve collection, aging, and productivity targets.

Required Skills & Competencies

• Understanding of Accounts Receivable (AR) and Order-to-Cash (O2C) processes.

• Experience in customer follow-ups and overdue invoice collections.

• Knowledge of AR aging, payment commitments, and collection strategies.

• Strong communication, negotiation, and customer-handling skills.

• Ability to investigate and resolve invoice disputes and payment delays.

• Good analytical and problem-solving abilities.

• Proficiency in MS Excel and reporting.

• Familiarity with ERP tools such as SAP, Oracle, JD Edwards (JDE), or similar systems.

• Strong documentation and account management skills.

Preferred Skills

• Minimum 2+ years of experience in B2B Collections or Accounts Receivable.

• Experience managing aging accounts and supporting DSO reduction.

• Exposure to account reconciliations and month-end activities.

Educational Qualifications

• Graduate in Commerce, Finance, Accounting, or a related field.

• Relevant experience in Accounts Receivable or Collections is preferred.

Experience Requirements

• 1–5 years of overall experience.

• Relevant experience in AR Collections, Accounts Receivable, or O2C operations is preferred.

Additional Information

• Location: Gurugram

• Salary: Up to ₹7 LPA

• Band: BPO 1

• Job Code: 433173

• Shift: Primarily UK shifts; flexibility to work in 24x7 rotational shifts is mandatory.

• Exclusion: Former TCS employees are not eligible to apply.

• Profile Creation: PAN and Date of Birth (DOB) are required for profile creation. These details should be collected only through the organization's approved secure recruitment process.