Gratitude India

Workforce Scheduler

1 - 10 year(s)

Philippines - Davao (Davao del Sur, Davao del Norte, Davao Oriental, Davao de Oro, Davao Occidental)

Job Description

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Role: Executive Assistant

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Front Office Support / Administration /

Key Skills:

WFM tools
BPO industry
scheduler skills

Job Title: Scheduler (Workforce Scheduler)
Work Setup & Schedule: Onsite/Shifting

Overview:

Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.

Key Responsibilities:

•Develop and maintain employee schedules based on forecasts

•Manage shift bids, schedule adjustments, and updates

•Ensure optimal staffing coverage while minimizing costs

•Coordinate closely with operations teams

Basic Qualifications:

•At least 1 year experience in WFM scheduling

•Intermediate to advanced Excel skills

•Knowledge of forecasting and capacity planning concepts

•Strong attention to detail and organizational skills

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Jennifer Onuoha

Recruiter - Gratitude India

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Davao ,

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