Job Title: Scheduler (Workforce Scheduler)

Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting

Salary: 27K

HC: (1) Davao, (1) Alphaland


***Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.***


Overview:

Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.


Key Responsibilities:

•Develop and maintain employee schedules based on forecasts

•Manage shift bids, schedule adjustments, and updates

•Ensure optimal staffing coverage while minimizing costs

•Coordinate closely with operations teams


Basic Qualifications:

•At least 1 year experience in WFM scheduling

•Intermediate to advanced Excel skills

•Knowledge of forecasting and capacity planning concepts

•Strong attention to detail and organizational skills



Pre-Screening Notes


Educational Attainment:

Years of Experience in WFM Scheduling in a BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary: