Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.


Key Responsibilities:

•Oversee RTA, scheduling, and forecasting functions

•Drie team performance, coaching, and development

•Partner with Operations on workforce strategies

•Analyze trends and implement process improvements


Basic Qualifications:

•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

•Strong leadership and stakeholder management skills

•Advanced Excel and reporting skills

•Experience in end-to-end WFM functions



Pre-Screening Notes


Educational Attainment:

Years of Experience in WFM BPO Setting:

Years of Experience in Leadership BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary: