Job Title: Real-Time Analyst (RTA)

Work Location:, Davao

Work Setup & Schedule: Onsite/Shifting schedule 

Salary: 21k-27k

HC:(2) Davao

Overview:

 Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:

•At least 1 year WFM or RTA experience in a BPO setting

•Strong analytical and problem-solving skills

•Proficiency in MS Excel and WFM tools

•Good communication and stakeholder management skills

Pre-Screening Notes

Educational Attainment:

Years of Experience in WFM or RTA in a BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary: