Job Title: Vendor Management Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting - This role requires flexibility

Work Set-up: RTWO/ Hybrid 

Desired Experience: 10 to 12 years

Salary range: 130K to 200K

Headcount: 2

Required technical skills:

•    ITIL, Vendor Management

MUST HAVE:

•    10-12 years of experience in Defining, documenting, implementing and managing vendor onboarding and performance management process

•    ITIL 4 Foundation or at-least ITIL V3 Foundation certificate

•    Excellent Verbal & Written communication skills.

•    Hands-on experience in managing the multiple vendors

•    Experience in managing vendor onboarding, managing the contracts/ SLAs/ KPIs, defining coordination/communication/ handshake procedure, reviewing their performance and take corrective actions

•    Experience in stakeholder management and onsite-offshore management

GOOD TO HAVE:

•    Service Integration and Management experience

•    ServiceNow or any other ITSM tool experience

Responsibility of / Expectations from the Role:

• Define/ refine and implement vendor onboarding and performance management process

• Monitor SLA/KPI adherence

• Facilitate vendor governance forums and performance reviews

• Coordinate performance improvement across vendors

Unique Selling Proposition (USP) of The Role:

•    Should have experience in managing multiple vendors in Infrastructure projects in banking domain

Others:

• Should be amenable to working in Taguig or Makati 

• Must not be a job hopper who only works for less than a year per company

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com