Position: Knowledge Management Lead

Location: BGC, Taguig or Makati

Work Arrangement: Return-to-office (hybrid set-up)

Shift: Night shift / Shifting schedule

Salary Range: PHP 75,000 – 130,000 (basic)

Experience Level: 5–8 years (relevant field)

Key Requirements (Must-Have):

10–12 years of professional experience in defining, documenting, implementing, and enforcing Knowledge Management processes.

ITIL 4 Foundation certification (or at least ITIL v3 Foundation).

Strong verbal and written communication skills.

Hands-on experience in creating, managing, and maintaining knowledge articles.

Background in identifying, categorising, and ensuring accessibility of updated and approved knowledge content for stakeholders.

Proven stakeholder management and experience with onsite-offshore collaboration.

Good-to-Have:

Service Integration and Management exposure.

Experience using ServiceNow or other ITSM tools.

Other Requirements:

Should be amenable to working onsite in Taguig or Makati.

Stable career history (no frequent short-term job changes).

Role Expectations:

Define, document, implement, and enforce Knowledge Management processes.

Integrate knowledge management tools and processes with related functions.

Periodically review SOPs, metrics, and reports while ensuring process compliance and governance.

Prepare and present reports to senior leadership.

Advantageous Background:

Knowledge Management in ServiceNow, particularly within infrastructure projects in the financial/banking domain.

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